FAQ
How long does migration take?
Our team scopes it on the demo call. We move products, customers, orders and redirects for you, and give you a launch date before we start.
Will the store go down?
No. Your current store keeps trading until Tillside is tested end to end. The switch is a DNS change.
Do we keep our domain?
Yes. Your domain, your URLs and your SEO stay yours. Old links are redirected.
How do payments work?
Payments run through your own Stripe and PayPal accounts. Payouts go straight to you.
Who owns the data?
You do. Customers, orders and analytics are yours, and you can export them at any time.
What if we leave?
We hand over a full export of your products, customers and orders, and help you move.
Is there a minimum revenue to apply?
We work with established DTC brands. Tell us your revenue band in the form and we will say honestly if it is a fit.
How long is the contract?
No minimum. Month to month at list price, or 12 months at 30% off. Pricing is a flat monthly fee by order volume, from $1,750 a month on a 12-month plan ($2,500 month to month). See the pricing page.